ISO 9001:2015 Documentation Template

The following ISO 9001 document templates (toolkits) are provided totally complimentary, free of charge to use as a starting point for ISO 9001:2015 compliance. These are the actual ISO 9001 documents currently in use for compliance with ISO 9001:2015 requirements. As each business is different, additional ISO 9001 documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new ISO 9001 documents – Contact Us. We’re always looking for interesting new clients and projects.

Internal issues

Date (mm/dd/yy)	Internal Issue	Effects	Action	Result	Final Status (Open/ Closed/ NA)

External issues

Date (mm/dd/yy)	External Issue	Effects	Action	Result	Final Status (Open/ Closed/ NA)

Pest Analysis

Political Factors	Economic Factors









Technological Factors	Social Factors

SWOT Analysis

Strength	Weakness









Opportunities	Threat

Porter’s 5 Forces

Supplier power	BARRIERS TO ENTRY	RIVALRY









THREAT OF SUBSTITUTES	BUYER POWER

Needs and expectations of Interested Parties

Date (mm/dd/yyyy)	Interested parties	Needs and expectation	Issues related to needs and expectation

Steps to derive scope of the organization

1)	Purpose:
2)	Organization’s vision:
3)	Organization’s mission:
4)	Organization’s values:
5)	Strategic Direction:
6)	External issues:
7)	Internal issues:
8)	Interested parties and relevant requirements:
9)	Products and services of the organization:
10)	Manufacturing sites/Offices:
11)	Determined scope:
12)	Applicability:

Process definition

1)	Name of Process:
2)	Process Purpose:
3)	Process objectives:
4)	Process Owners:
5)	Process input:
6)	Process steps:
7)	Process outputs:
8)	Resources:

Sample Quality Policy

Divine tooling’s Quality Policy:

Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement through continual improvement of our process. We dedicate ourselves to deliver high quality products on time and at most competitive price.

This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.

Azurecontracting’s Quality Policy

We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output.

Commitment:

Fully identify and conform to the needs of our customers, improving customer satisfaction.
Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.
Achieving and maintaining a standard of excellence in the operation of our business.
Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation.
Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems.
Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.
Ensuring that all company policies and procedures have the full support of senior management.
Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.
The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery

Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.

Job Responsibilities

1)	Job Title:
2)	Department:
3)	Locations:
4)	Report to:
5)	Minimum education qualification:
6)	General Description:
7)	Responsibilities:
8)	Minimum skills:
9)	Minimum experience:

Risk Register

Risk description	“Likelihood (L)”	“Severity (S)”	“Risk level *(L S)”**	Risk Mitigation	Responsibility	Deadline	Evaluation date	Evaluation result

Opportunity Register

Opportunity description	“Likelihood (L)”	“Benefit (B)”	“Opportunity Factor *(L B)”**	Opportunity Pursuit Plan	Responsibility	Deadline	Evaluation date	Evaluation result

Quality Objective

Item	Quality Objective	Action to Be Taken	Action by	Date for Completion	Target / Measure of Success	Resources required	Reviewed by	Date of review

Change Log

Change No.	Change Type	Description of Change	Requestor	Date Submitted	Acceptance after risk assessment	Date Approved	Status	Comments

EMPLOYEE REQUISITION FORM

A) REQUIREMENT:
1	Department:
2	Position & Grade:
3	Qualification:
4	Experience:
5	Requirement:
6	Nature of Vacancy		Permanent [ ] / Temporary [ ]
7	Period in case of Temporary		: ______months ____days
B) JUSTIFICATION :
1.Vacancy to be filled up due to :	[ ]	Resignation of the present incumbent
	[ ]	Termination of services of Mr./Ms
	[ ]	Creation of new post
2. Justification for filling up post:
Date: H.O.D. Sign

LIST OF MACHINES

Sr. No.	Machine No.	Name of the Machine	Used started from	Capacity	Make

Instruments Calibration history chart

Description:					Location:
Identification no:					Specification:
Acceptance criteria:					Cal. Frequency:
Sr no.	Calibration Date	Calibration.Agency	Certificate. No.	Calibration Status	Cal.Due On	Inspected By	Approved By	REMARKS

Calibration Schedule

Sr.No	Device ID NO.	Description	Calibration Frequency	Calibration Done on (Date)	Next Calibration Due on (Date)	REMARKS

Lessons Learnt log

ID	Date	Entered By	Subject	Situation	Recommendations & Comments

Communication Plan

Communications item	what	Who	Who attends	When	When Format

TRAINING NEEDS IDENTIFICATION

TRAINING NEEDS IDENTIFICATION FOR THE YEAR Jan-2018 TO Dec-2018
DEPARTMENT:
Sr.No.	Name of Employee	Emp No	Training Topics
Sr.No.	Name of Employee	Emp No





NOTE – MARK ” √ ” if particular employee needs training of specified topic
HOD Name & Signature:

ON JOB TRAINING RECORD

Sr. No	Name of employees	Emp – No	Date	Time	Department/ Section	Training Topic	Emp Sign	Training Give By	Training Effectiveness	Remarks









VERIFIED BY: Dept Head CHECKED BY: HR. IR & ADMIN

TRAINING ATTENDANCE SHEET

Theme :
Trainer / Faculty :		Date :
Venue :		Time :
Sr.No	Name of Employee	Emp .No	Sign.
1
2
3
4
5
6

EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

Please give your rating in scale of 1 to 10

S.N.	QUESTIONNAIRE	Rating
1	Your Opportunity For Growth and Development in your departmant
2	Work culture of the company
3	Your superiors encouragement & delegation to you for doing present job
4	Your salary package and position / designation
5	Work environment in your department
6	Training and Development
7	Safety environment in your department and your awareness & environment
Remarks :-
1 to 3 = Poor
4 to 6 = Good
7 to 8 = Very Good
9 to 10 = Excellent
Name of the Employee :-_______________
T.No. & Designation :- _______________
Department :- ______________
Date of Survey :- _______________

Document Matrix

Sr.No.	Document Name and Identification	Location	Responsibility	Revision	Document Type	Protection	Retrieval	Retention Time	Disposition
Sr.No.	Document Name and Identification	Location	Responsibility	Revision	(Soft/ Hard/ Both)	Protection	Retrieval	Retention Time	Disposition

Master list of Forms and formats

Sr. No	Forms & Formats No.	Description	Location	Retention Period	Rev. No.	Doc / Rec

Verbal order register

Date	Customer	product Name & No	Schedule		Dispatch		Dispatch % age
Date	Customer	product Name & No	Qty	Date	Qty	Date	Dispatch % age

Approved Supplier List

Sr No	Date	Supplier ID# (optional)	Supplier	City State	Status	Notes: If supplier is restricted, define restrictions here.”

BREAKDOWN MAINTENANCE REPORT

SR. No	DATE & TIME OF REPORTING	M/C Name	M/c No	NATURE OF BREAKDOWN	REASON	ACTION TAKEN	LOSS of Hrs.	PROD. In-charge Sign

PREVENTIVE MAINTENANCE CHART

Tick Mark after completion
SR. NO.	M/C NAME & NO	CHECK POINTS	WEEKLY				MONTHLY
SR. NO.	M/C NAME & NO	CHECK POINTS	1	2	3	4	MONTHLY

CONTRACT REVIEW CHECK LIST

			Date
CUSTOMER DETAILS		ORGANISATION DETAILS
CUSTOMER NAME		ACCOUNT CODE
DRAWING NO.		DRAWING NO.
MOD. NO. & DT.		MOD. NO. & DT
PO NO. & DT.		S.O. NO. & DT.
QUANTITY		CHANGE ORDER NO. & DT.
VENDOR CODE
	AS PER P.O.	AS FINALISED	REMARK
PRICE PER PIECE
DIE DEVP. CHARGES
EXCISE DUTY
SALES TAX
PAYMENT TERMS
PRICE BASE
PACKING INSTR.

Input Adequacy Report

CUSTOMER / REFERENCE :
SR. NO.	Item / Specification / Feature	Required Data










DESIGNATION: SIGN & DATE:
RECEIVER Sign : Date:

DESIGN REVIEW RECORD

Design no:		Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.	REVIEW POINTS	DECISION	REMARK






Others Points




DESIGNATION : SIGN & DATE :

DESIGN VALIDATION RECORD

Design no:		Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.	DESIGN PERFORMANCE	PRODUCT PERFORMANCE	VALIDATED BY






Others Points




DESIGNATION : SIGN & DATE :

DESIGN OUTPUT RECORD

Design no:		Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.	DESIGN OUTPUT	DETAIL OF REVIEW	REMARK






Others Points




DESIGNATION : SIGN & DATE :

SUPPLIER & SUB CONTRACTOR ASSESSMENT FORM

1. Name of the Firm:
Address & Tel No./ Fax No.
2. PARTNER / Director’s Name
3. Banker’s Name
4. Details of land & shade
5.Yearly turnover (approx.)
6.Exports if any (percentage turnover)
7. No. of shifts working
8. List of machinery
9. Total No. of Workmen	10. Total no. of staff / supervisor’s
11. Weekly holiday
12. Whether organization is ISO 9001:2015 certified
Prop./Director Signature : Company / Firm Seal
CEO’s REMARKS –

APPROVED BY –
DATE

PURCHASE ORDER

PURCHASE ORDER No. :
Date :
Please supply the under mentioned material / goods at our factory. Kindly write our purchase order No on bills for processing of your bills.
SR. NO.	DESCRIPTION	QUANTITY	RATE IN $	AMOUNT IN $






			TOTAL
Taxes As Applicable.
PAYMENT TERMS
TRANSPORTATION
DELIVERY:
Purchase Manager Sign

LIST OF CUSTOMER DRAWING

Sr. No.	Customer Name	Part Name	Part Number	Drawing No	Rev No

LIST OF CUSTOMER SUPPLIED ITEMS

Sr. No.	Customer Name	Item Name & No	Qty	Used for	Remarks

Stock Register

Sr.No.	DATE	OPENING BALANCE	RECEIVED QUANTITY	TOTAL QUANTITY	CONSUMPTION / ISSUE	CLOSING BALANCE	REMARK	RECEIVER SIGN

Sample Maintenance Agrement

Commencement Date:
Initial Term:
Name of Customer:
Address:

This agreement is made and entered effective as of the date shown above, by and between [AV Dealer] and the customer, whose name and address is set forth above.

1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer replace equipment that is under warranty with the same model number, the replacement equipment will also be covered. Except for this type of replacement, no new or additional equipment is covered by this agreement unless it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in good operating condition, the equipment itemized on such Equipment Schedule. Inspection and maintenance of equipment will vary by the nature of the equipment, and is set forth on the Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance Agreements are to be prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreement. If we cannot provide any maintenance service due to our fault, we will refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warranty. This agreement does not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Commencement date. This Agreement shall automatically renew for additional terms of one (1) year each unless either You or We gives notice of cancellation in writing to the other at least thirty (30) days prior to the expiration of the then current term. In the event of any such renewal period, the maintenance fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for a quarterly service fee do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass breakage or damage, failure to follow user maintenance and operating instructions, or the failure or results of failure of interconnected equipment not specified on an Equipment Schedule, including, but not limited to, wiring, conduit, or voice or data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other than [AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above, and the Customer requests [AV Dealer] to perform such service, the service will be provided under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer] then current list price for any replacement parts necessary for the performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not included in the service plan for equipment described on a specific Equipment Schedule, or for which no Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to provide such service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still do not pay, for an additional 10 days after that notice, We can terminate this agreement.
12. General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties concerning any service provided by [AV Dealer] to the Customer, and no representation, inducement, promises or agreements not embodied herein shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of Alberta, applicable to contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS AGREEMENT.

[AV Dealer] (Customer)

___________________ ______________________

EQUIPMENT SCHEDULE:

NOTES:

Nonconforming Service Report (NSR)

Date:	Reported by:	Recorded by:
Summarize the reported service nonconformity. Attach or reference applicable documentation (emails, etc.)
Initial Review:	◙ Nonconformity affirmed, proceed with investigation
	◙ Nonconformity could not be affirmed or replicated; stop and monitor for further occurrences.
	◙ No nonconformity; stop.
Initial Review by:		Date:
Root cause analysis:
Disposition (check all that apply)	◙ Issue Refund
	◙ Provide corrected service. Details:
	◙ Provide new services. Details:
	◙ File [CAR Form Abbreviation]; reference [CAR Form Abbreviation] #:
	◙ Customer waiver. Details:
	◙ Other action. Details:
Remark:
Disposition Approval by:		Date:
Customer Approval by:

CUSTOMER COMPLAINT REGISTER

Date	Customer	Item Name & No	Dispatch Qty	Complaint Qty	Complaint Details	Correction	Root Cause	Corrective Action	Review of CAR